Return & Refund Policy

Return & Refund Policy for Perler

Return Eligibility and Timeframe

At Perler, you may return eligible products within 30 days of delivery. Returns are accepted only for items that are unused, undamaged, and in a condition suitable for resale.

Condition of Returned Products

Returned items should include:

The original product
Original packaging when applicable
All accessories and components
Instructions or any documentation provided
Any other materials supplied with your order

Products that show signs of excessive wear, damage, modification, or are missing parts may not qualify for a full refund according to applicable law.

Products Not Eligible for Returns

Certain products are excluded from standard returns, including but not limited to:

Final-sale items
Personalized products
Products subject to hygiene or safety restrictions
Any items that cannot reasonably be returned

How to Start a Return

Before returning any item, please contact Perler customer support at eliasekiw025@gmail.com. Your return request should include your order details and explain the reason for your return. Once your return is approved, we will provide specific instructions on how to proceed.

Return Shipping Responsibilities

Unless otherwise required by law, you are responsible for return shipping costs if the return is due to personal preference, incorrect selection, or other non-defective reasons.

If the product is confirmed to be defective, damaged, or incorrectly shipped, Perler will arrange for the return shipping at no cost to you.

Refund Process and Timing

All returned products will be inspected upon receipt. If your return meets eligibility requirements, we will issue a refund to your original payment method within 5 to 10 business days.

The timing for the refund to appear in your account depends on your payment provider.

Damaged or Incorrect Items

If you receive an item that is defective, damaged, or not what you ordered, notify Perler promptly at eliasekiw025@gmail.com. We may ask for photos, order details, packaging, or other supporting information to process your claim quickly.

Exchanges

Exchanges are available for eligible products as long as replacement inventory is in stock. If an exchange is not possible, we will offer an alternative resolution appropriate to the situation.