Shipping Policy for Perler
Order Processing
At Perler, we begin preparing your order once payment has been successfully confirmed. Processing typically takes between 1-3 business days but may vary due to product availability, order volume, holidays, weekends, or promotional activities.
Shipping Methods and Delivery Times
Shipping options for your order will be presented during checkout and depend on factors such as your delivery destination, product type, package size, and carrier availability.
Estimated delivery times range from 5-10 business days. These estimates serve as general guidance only and are not guaranteed. Actual delivery can be affected by:
- Your location and destination specifics
- Selected shipping carrier and method
- Weather conditions
- Customs procedures, if applicable
- Seasonal demand and public holidays
- Other factors beyond our or the carrier’s control
Shipping Charges
Shipping fees for your purchase are calculated and displayed during checkout. These fees may vary depending on the chosen shipping service, destination, package details, order value, or any active promotional offers.
Tracking Your Order
After your order is dispatched, we will provide tracking information when available. Please note that carrier systems may take additional time before tracking updates become visible or accurate.
Shipping Address Accuracy
You are responsible for ensuring the accuracy and completeness of the delivery address you enter. Incorrect or incomplete addresses may lead to delivery delays, failed shipments, or extra charges.
Delays and Issues with Delivery
Delivery of your order may be delayed by circumstances such as:
- Severe weather events
- Carrier service disruptions
- Transportation challenges
- High seasonal demand
- Customs inspections and processing
- Public holidays
- Errors in provided shipping address
- Other factors outside Perler’s reasonable control
Damaged or Missing Packages
If your package arrives damaged, please keep all packaging materials and contact us promptly at eliasekiw025@gmail.com. We may request photos or other details to assist in resolving the issue.
For missing orders, first check your tracking information. If the package has not arrived within the expected timeframe, let us know so we can coordinate with the carrier to investigate.
International Orders
International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Such charges are the responsibility of the recipient unless otherwise specified.
Undeliverable Shipments
If a package is returned to Perler because of an incorrect address, refusal to accept delivery, or unsuccessful delivery attempts, additional charges may apply. Refunds for returned shipments will be considered based on the specific circumstances and our applicable policies.